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Your Position: Home>>faq
FAQ
   
Q: WHAT ARE YOUR ADVANTAGES IN THE COMPETITIVE MARKETS ?
A: Our advantages are professional designs, rich material sources, strict production management, best quality control, punctual delivery, good communication and reasonable prices.
   
Q: WHAT SHALL WE DO, IF WE NEED TO PUT LOGO ON THE PRODUCTS?
A: Just send the logo by e-mail, attached the picture by JPG file. We have our own artwork engineer in office, so can make the disk effective and our business men can discuss with him easily. we will find a solution to present the requested logo in embroidery, imprinted,embossed or other way, and the final looks on the covered samples will be forwarded to our clients for their approval .
   
Q: PRICE IS SENSITIVE TOPIC, HOW DO YOU COMMENT ON YOUR PRICE LEVEL?
A: Our products lines belong to middle level prices at good quality. We do not produce cheap items at cheap prices. We would like to work on the long term relationship with customers. Is saving a few dollars worth the hassle?
   
Q: DO YOU HAVE ANY BETTER WAY TO QUICKEN THE DELIVERY TIME?
A: Since all production proceed on after the approval of samples, the quick correct samples will certainly save much time. We need the customers?private logos sent us by e-mail jpg or bmp format. From the past experience, if the customers want to change the logos or designs after presenting the samples, the repeat samples will take more times. So please ensure there are no misunderstanding for the samples.
Our production department arranges all orders in rigorous rotation of arrival time of T/T deposits or L/C. The earlier the payment reach us, the sooner the delivery time will be.
   
Q: WHAT IS YOUR POLICY OF SAMPLES?
A: Since more and more customers contact us asking for free samples, our samples policy is that, all samples costs less than USD200.00 are free of charge, but we would like to ask the customers to pay for the express freight charges. We need your account number of FedEx or DHL, then the required free samples will be sent out within one week by freight collected from the customer’s/ consignee’s account.
   
Q: WHAT COLOR SWATCH ARE AVAILABLE FOR BUSINESS REFERENCE?
A: .Pantone Solid Color Chips Coated
.Pantone Solid Color Chips Uncoated
.Pantone Textile Color Specified Paper Edition
.Pantone Textile Selector Cotton Edition
   
Q: WHAT IS YOUR USUAL TERMS OF PAYMENT?
A: For small orders value less than USD5,000,we adopt 30% T/T deposit and balance 70% T/T against shipment. For orders value over than USD10,000, we accept irrevocable L/C at sight or T/T payment term.
   
Q: DO YOU HAVE A CREATIVE TEAM INVOLVED IN DESIGNING PRODUCTS?
A: Yes, we have couple of innovative designers in our head office adequately equipped with CorelDraw, 3D Max & Advanced CAD systems, they can very well understand what the customers want and work out the needed arts precisely, as well as constantly develop and evolve the new products lines . We launch our new collection every year and update the catalogues with new items.
   
Q: HAVE YOU EVER HAD ANY COMMUNICATION PROBLEMS WITH YOUR CLIENTS?
A: The workable language we use is English. Do look at our website and see how helpful it is to you. we communicate with clients 90% by emails, 10% by phone. We prefer to work through emails, which is easy, quick, convenient, colorful. Our computer system can accept logo art works by Photoshop and the digitized embroidery software without any difficulty. The inquires by phone is not convenient to us except in emergency or urgent situation, because there are too many new inquires everyday from whole of the world. We have to think it over or guess who the callers are from and what inquiry they have.
   
Q: HOW DO YOU CONTROL THE QUALITY OF THE PRODUCTS?
A: We have professional QC team. There are 5 main processes we focus attention on:
A.)To check the bulk fabrics quality and all other accessories before production such as fiber composition, color fastness to washing and light; To test the durability of buckles & zippers, trolley frames and wheels, and the anti-rust of the metal parts; To inspect toughness of the leather, PU,PVC etc.; To evaluate the recycle usages and chemical component etc.
B.)To check the embroidery, imprint production, such as, thread colors, embroidery trim clean, etc.
C.)To check the sewing processes, seam properties, slippage strength, given seam strength, strength of attachment, etc.
D.)To keep close attention on the needed metal or leather accessories, make sure every detail is in the right position.
E.)To check the final finished products before all the goods put into the correct packing conditions.
   
Q: WHAT IS YOUR OPINION FOR SMALL ORDER?
A: Except for some material have min quantity limitation, actually we don not have min quantity for normal material. But we do have different costs for varying quantity. For orders amount below USD5,000.00, we will collect more USD150.00 handling charges for every order.
   
Q: IN USA, HOW CAN WE PLACE AN BUSINESS ORDER IF WE WANT THE GOODS DIRECTLY DELIVERED TO OUR WAREHOUSE / STORES BASED ON THE LANDED PRICE?
A: Under such a circumstance, we will have our American contact office ,which is located California, to fulfill the importing assignments and other related inland works for the American clients, such as clearing the customs, paying import duty, arranging the transportation and goods delivery etc. But all the reasonably incurred expenses will be properly collected from the clients upon the goods delivery.
   
   
   
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